Frequently Asked Questions
What makes the SANZA Reformer different?
More than a reformer, the SANZA Foldable Reformer is an invitation to slow down, move with intention and create a wellness ritual you’ll look forward to every day.
Designed for women who believe movement should feel as beautiful as the spaces they live in, it combines studio-quality performance with a refined, home-conscious design.
Crafted from premium solid natural wood and finished with our signature blush-pink, high-density PU leather upholstery, the SANZA Reformer transforms your space into an elevated home Pilates studio—without compromising on function or style.
What are the reformer’s dimensions?
The reformer measures approximately:
- Length: 230 cm / 90.6 in
- Width: 63 cm / 24.8 in
- Height: 27 cm / 10.6 in
- Product weight: Approximately 65 kg / 143 lb
Allow additional clear space around the reformer so you can move safely and comfortably during exercise.
Does the reformer fold?
Yes. The SANZA Reformer folds to help reduce the amount of floor space required when it is not in use. Integrated transport wheels assist with repositioning.
Always follow the supplied folding instructions and ensure the locking mechanism is secure before using the reformer.
What is included?
Your reformer includes:
- Pilates sitting box
- Jump board
- Foot straps
- Adjustable ropes and handles
- Shoulder rests
- Five resistance springs
- Standing platform
- Transport wheels
- Adjustable padded footbar
What resistance springs are included?
Each reformer includes five colour-coded resistance springs:
- 1 yellow light spring: Up to 8.4 kg / 18.5 lb
- 2 green medium springs: Up to 14.5 kg / 31.9 lb each
- 2 red heavy springs: Up to 27.8 kg / 61.2 lb each
Spring resistance increases as each spring extends. The resistance you experience will also vary depending on the exercise and the number and combination of springs attached.
Is the reformer suitable for beginners?
Yes. The adjustable spring system supports a range of experience levels.
If you are new to reformer Pilates, we recommend learning the correct setup, spring selection and movement technique from a suitably qualified Pilates instructor before exercising independently.
If you are pregnant, recovering from an injury or managing a medical condition, seek appropriate professional advice before using the reformer.
Does the reformer require assembly?
Some setup may be required following delivery.
Follow the supplied setup instructions carefully and ensure that all components, locks and attachment points are correctly installed and secure before using the reformer.
Do not use the reformer if any component appears loose, damaged or incorrectly installed.
How do I use the reformer safely?
Before every session:
- Place the reformer on a stable, dry and level surface.
- Check the springs, ropes, handles and attachment points.
- Confirm that the footbar and folding locks are secure.
- Keep your hands, hair and loose clothing away from moving components.
- Follow the supplied instructions and exercise within your ability.
- Keep children and pets away while the reformer is being used, folded or adjusted.
- Stop using the reformer if you notice damage, unusual movement or unexpected noise.
Is the reformer suitable for commercial studio use?
The SANZA Reformer is primarily positioned for home Pilates.
Please contact SANZA before purchasing for a commercial studio, rehabilitation facility or other high-frequency environment so we can confirm whether the intended use is suitable and explain any applicable warranty conditions.
Is the reformer made to order?
Yes. Every SANZA Reformer is made to order.
Production begins after your order has been confirmed, according to the timing provided in your order confirmation.
How long will delivery take?
Estimated delivery within Australia is approximately 2–6 weeks, subject to production time, destination and freight-provider availability.
For international orders, estimated transit is approximately 2–4 weeks after production is completed. Customs processing and local delivery conditions may result in additional delays.
Delivery timeframes are estimates and cannot be guaranteed.
Do you ship internationally?
International delivery is available to supported destinations.
Shipping availability, freight charges, import duties, taxes and local requirements vary between countries.
Customers are responsible for applicable import duties, customs charges or taxes unless expressly stated otherwise at checkout.
Can I cancel my order?
Cancellation requests may be submitted within 24 hours of purchase.
Because every reformer is made to order, change-of-mind cancellations cannot be accepted once production has begun.
This does not exclude any rights you may have where a product is faulty, unsafe or materially different from its description.
Can I return the reformer if I change my mind?
Due to its made-to-order nature, size and specialised freight requirements, the reformer cannot generally be returned for change of mind after production has begun.
Nothing in this policy limits any rights or remedies available under applicable consumer law.
What should I do if my reformer arrives damaged?
Inspect your reformer as soon as reasonably possible after delivery.
If you notice transit damage, contact SANZA within seven days at contact@sanzaactive.com and provide:
- Your order number
- Clear photographs and video of the damage
- Images of the external packaging
- A description of the issue
- Confirmation of when the delivery was received
Keep all original packaging until SANZA or the freight provider confirms the next steps.
The seven-day reporting request does not remove any consumer rights that may apply.
What warranty is included?
The SANZA Reformer includes:
- Three-year frame warranty
- One-year replacement cover for eligible parts
Coverage is subject to the complete warranty terms and excludes normal wear and tear, misuse, incorrect setup, unauthorised modifications, accidental damage and failure to follow the supplied care or safety instructions.
Your rights under applicable consumer law may apply in addition to this warranty.
How do I care for my reformer?
- Wipe the upholstery with a soft, lightly damp cloth after use.
- Avoid bleach, abrasive cleaners and harsh chemicals.
- Keep the wooden frame dry and away from prolonged direct sunlight or moisture.
- Inspect the springs, ropes, wheels and attachment points regularly.
- Stop using the reformer if you notice unusual movement, wear, damage or noise.
- Contact SANZA before replacing structural or resistance components.
Do you offer wholesale opportunities?
Yes. For wholesale, retail, studio or commercial partnership enquiries, please contact us at contact@sanzaactive.com.
Include information about your business, location and the products or quantities you are interested in. Our team will respond with further information regarding availability, wholesale pricing and order requirements.
Where can I get help?
For product, delivery, warranty, wholesale or setup enquiries, contact: